Legal
Refund & Billing
Straightforward billing, and a clear path to a refund review if something's wrong.
Last updated: 24/09/2026
Billing, in brief
Pricing is shown on our site and confirmed with you before you are charged. We do not add hidden or recurring charges without telling you first.
How billing works
Our fee is described on the pricing section of the site and confirmed with you before any charge. If a plan includes more than one payment, we will state that clearly and explain what each amount covers.
What is not covered
- Any fees charged by the U.S. Department of State or the scheduling system itself (visa fees, MRV fees). Those are separate from our service and are not ours to refund.
- The consular decision on your visa, which is made solely by the U.S. government (Vizzagram is an independent service and is not affiliated with, endorsed by, or operated by the U.S. Department of State or ais.usvisa-info.com.).
How to request a refund
If you believe you were charged in error, or a charge does not match what we agreed, contact us within a reasonable time through ourcontact form, on Telegram at @vizzagram, or on WhatsApp at +91 70024 74122. Tell us your case details and what happened; we will review and, where a refund is due, return it to your original payment method.
Questions first
Not sure whether a plan fits your situation? Message us before you commit. We would rather give you a straight answer than charge you for something that will not help.
Contact
vizzagram ·Contact form · @vizzagram · WhatsApp +91 70024 74122